Wednesday, 30 March 2011
Speakers:
Jane Frost, Individuals Customer Directorate, HMRC
David Dinsdale, former Director, Businesslink.gov.uk
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Tonino Ciuffini, Head of ICT, Warwickshire County Council
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Chair: Dr Edgar Whitley, Information Systems Group, LSE
Overview
When cost-cutting in public service delivery, government will have to look to move services online. The UK does not have a good track record here with only self assessment tax being undertaken online by large numbers of citizens. DWP is moving forward with putting jobseekers allowance and pensions online and the recent use of online delivery of medicines during the swine flu outbreak show moves are being made. This seminar will cover these developments and will seek to establish ways forward in designing digital public services.
Download our 'preput', for the event, Designing Digital Public Services.