Design in government and public services

 Knowledge Transfer

Thursday 27 January 2011

Chair: Professor Patrick Dunleavy, Chair, LSE Public Policy Group
Click here to download Patrick Dunleavy's discussion point slides.

Rt. Hon David Willetts MP, Minister of State for Universities and Science
Lord Michael Bichard, Chair of the Design Council


Public services have often not been designed but rather have been configured around how they have always been supplied, reflecting the set-up of the departments or the organisations providing the services, the political influences in play and traditional producer interests. Rarely has the citizen/consumer/patient been put at the centre of public service delivery. Design offers a way to improve both the delivery and productivity of public services.

How can design act as an economic intervention where there has been a systematic failure in service provision? At a time when making the best use of scarce resources has never been more important in the public sector, how can design help increase innovation and encourage a step change in its diffusion and impact? What is the role of government in this process?