Moving Social Security Online

Wednesday 29 June 2011

We'd like to thank the attendees, speakers and the Design Council who made the LSE's Moving Social Security Online conference a success.

Throughout the day we used the hashtag #lsesocsec.

In the present fiscal climate, governments must cut the costs of delivering services at the same time as maintaining quality. They must also cope with the demands of increasing numbers of the unemployed and the aging. A key imperative therefore is to move the bulk of social security processes and transactions online.

Conference Summary

Introduction: Designing Social Security

Sir Michael Bichard, Design Council

Session 1: Moving social security online: the current UK view

Matt Briggs (Programme Manager, Tell Us Once, Department for Work and Pensions) – download presentation
Guy Ker (Publishing Director, Directgov)
Simon Boniwell (Strategy Unit, Department for Work and Pensions) – download presentation

Download audio for Introduction and Session 1 (mp3 format)

Session 2: Government services online: other policy areas

Nick Chapman (Chief Executive, NHS Direct) – download presentation
David Dinsdale (ex Director of Businesslink) – download presentation
Patrick Dunleavy (Professor of Political Science and Public Policy, LSE) - download presentation

Download audio for Session 2 (mp3 format)

Session 3: Designing technology changes to social security

Harry Metcalfe (The Dextrous Web)
Ivo Gormley (Thinkpublic) - read case study on transforming public services

Download audio for Session 3 (mp3 format)

Session 4: Information and citizen focused innovation

William Heath (Chairman, Mydex) - download presentation
Teresa Perchaud (Director of Policy, Citizens Advice Bureaux)
Kevin McLean (UK Online Centres) - download presentation. 

Download audio for Session 4 (mp3 format)

Session 5: Designing online social security for the future

Mark O'Neill (Head of Skunkworks and CIO, CLG and DCMS)
Jerry Fishenden (Advisor, PASC IT inquiry and ex Head of Technology, Microsoft) - download presentation
Martin Ferguson (Policy Director, SOCITM) - download presentation

Download audio for Session 5 (mp3 format)

Read articles from British Politics and Policy at LSE on Moving Social Security Online.

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