Publications

Publications from core PPG team members plus those of our associate academics.

LSE Public Policy Group publications

PPG Publications 2012 

PPG Publications for previous years

 

Progress in delivering information and services online 
London: NAO. Publication date: 13/07/2007. HC 529 2006-2007. 

The study examines how central government organisations have grown delivery of their services online; how citizens use government services online; the quality of government services online; and the role of the Transformational Government agenda in the development of services online. To answer these questions, the study used a number of methodologies.

We surveyed central government organisations to collect information about the cost and usage of their online services. We undertook a census of central government websites to evaluate how informative and interactive they are. We analysed web links across the government domain to find out how 'connected' government websites are.

We conducted experiments to explore users' experience of government websites. We ran focus groups and polls with citizens on how they use government services online. And we looked at three country comparators, the US, Canada and Sweden

Government information systems are big business (costing over 1 per cent of GDP a year). They are critical to all aspects of public policy and governmental operations. Governments spend billions on them - for instance, the UK alone commits £14 billion a year to public sector IT operations.

Yet governments do not generally develop or run their own systems, instead relying on private sector computer services providers to run large, long-run contracts to provide IT. This book describes how a critical aspect of the modern state is managed, or in some cases mismanaged. It will be vital reading for public managers, IT professionals, and business executives alike, as well as for students of modern government, business, and information studies. For a review of this book - see Journal Reviews of Digital Era Governance| (PDF)

Achieving Innovation| London: NAO. Publication date: 25/07/2006. HC 1447-1. ISBN 0102942331

The study examines the scale and characteristics of innovation in the UK public sector, how innovations take shape and develop, and the factors explaining success. We take a relatively open definition of 'innovation'. We see innovation as 'having new ideas, developing the best ones, and implementing in such a way that there is at least a good chance that they will improve the way in which your organisation performs'. The foundation of the study rests on a comprehensive survey of 125 government and public sector agencies, inviting them to nominate and outline innovations within their own organisation. Further to the survey, our other main methods include: Case studies of some successful innovation processes, drawn from the public sector; and Comparator studies of two local authorities in the UK and two overseas governments which have achieved high levels of change. A programme of interviews and focus groups with senior officials across a range of other government departments and agencies and from representatives of the private sector.

This study attempts to map the current state of redress arrangements in UK government, looking at both complaints and appeals within central government organisations, and appeals to tribunals or independent assessors. The report also examines the ombudsmen set up in England and Wales. Methodologies included an email survey of around 350 central government bodies, a census of government websites, focus groups and interviews.

This study examines how government organisations design and process forms to acquire information. This work involves the design of an online census of government forms and running a number of focus groups in London, Edinburgh and Leeds, with relevant citizens themed around each of the five case study forms. The team also produced a practical guide to improving and reviewing forms for government organisations.

Academic associate publications

Patrick Dunleavy (2005) Authoring a PhD Thesis: How to Plan, Draft, Write and Finish a Doctoral Thesis or Dissertation|. Basingstoke: Palgrave.

Authoring a PhD is a complex process. It involves having creative ideas, working out how to organize them, writing up from plans, upgrading the text, and finishing it speedily and to a good standard. It also includes being examined and getting published. Patrick Dunleavy has written Authoring a PhD based on his supervision experience with over 30 students.

It provides solid advice to help your PhD students cope with both the intellectual issues and practical difficulties of organizing their work effectively. It is an indispensable and time saving aid for doctoral students in the humanities, social sciences, education, business studies, law, health, arts and visual arts, and related disciplines, and will also be a great help to supervisors.

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