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Guide to telephone features

Your telephone forms part of a computer controlled exchange which is capable of providing a very extensive range of time saving facilities .

Ring tones

  • An incoming exchange line has two short rings followed by a break (similar to your domestic ring tone)
  • An incoming internal call has one long ring followed by a break

To transfer a call

This facility allows you to transfer a call to another extension within the School.

  1. Tell the caller you are about to transfer them
  2. Press the Recall button to receive a dial tone
  3. Dial the number of the extension you wish the call to be forwarded to
  4. When the person answers the call, inform them you have a call for them and hang up
  5. If the extension you dialled is busy or not answered you may return to the original caller by pressing Recall *1

Enquiry call

This allows you to place a caller on hold while you make some enquires from a member of staff elsewhere in the School.

  1. Tell the caller to hold
  2. Press the Recall button to receive a dial tone
  3. Dial the number of the extension you wish the call to be forwarded to
  4. When the person answers the call, make the necessary enquiry .
  5. To reconnect the original caller press Recall *1

Call holding

Places a caller on hold so that they cannot hear the conversations you may wish to have with other members of your office.

  1. Tell the caller to hold
  2. Press the Recall button to receive a dial tone
  3. Dial *9 , you will hear a switching to indicate that the caller is on hold.
  4. You can now replace the receiver
  5. You have 75 seconds to re-establish the call before your phone automatically rings.
  6. To reconnect to the original caller lift the handset and press *1

Conference call

A conference call enables up to six telephone users to speak to each other at one time.

  1. Call the first person you wish to include in the conference
  2. Press the Recall button to receive a dial tone and dial the number (internal or external) of the party to be added
  3. Inform the person they are about to join a conference call
  4. Press the Recall button to receive a dial tone and select *4 the call is now joined to the conference, repeat steps 2-4 as necessary

Group pick up

If your telephone is part of a grouping you can answer a call coming into any of the phones in your group.

  1. Lift your handset and wait for the dial tone
  2. Press **3, and the call will be connected

Ring back when free

If you call an internal number that is engaged the system can automatically call you back when the line becomes free

  1. If you have called a number and find it busy
  2. Press the Recall button to receive a dial tone and dial #1, you will hear a long and short dialling tone to let you know that you have connected successfully.
  3. Replace the handset
  4. When the extension becomes free your phone will give one long continuous ring
  5. Pick up your phone and the extension you dialled originally will be called. This can also be used on no reply from an extension. The next time the extension is used the system will call you with one long ring. Pick your phone up and the system calls them back.

Forwarding your phone to another number

  1. Pick up your handset and dial #9 followed by the number to which you wish your calls to be forwarded (to forward to voicemail dial #988)
  2. Replace your handset
  3. All calls will now be forwarded
  4. When you want to receive calls at your number
  5. Lift the handset and dial ##9
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