What is a Voice Portal?
The Voice Portal collectively refers to a feature that allows staff members to access their voicemail messages and manage settings relating to their calls. The Portal allows to staff members to switch on and off settings such as forwarding calls to specified telephone numbers whenever required.
Why do I need a passcode for my voicemail and telephone settings?
Staff members will require a passcode to access their voicemail on the new telephony system in the same way that a code is needed to access voicemails on the current system. This is a security feature to prevent unauthorised access to staff members’ voicemails.
How does a passcode differ from the telephony toolbar password?
A passcode is a series of numbers (like a PIN code) that staff will need to enter into the keypad on their telephone. The telephony toolbar password is typed (in conjunction with username) to a computer or mobile device when a staff member opens this software.
Is accessing the Voice Portal the only way I can retrieve my voicemails or change my call settings?
No. All staff will automatically have their voicemails sent to email or alternatively, can access voicemails by dialling 88 from your handset.
Please note that call forwarding options (e.g. diverting when busy or with no answer) can be set easily using the Telephony Toolbar - see Telephony Toolbar User Guide for further information. Accordingly, the Voice Portal is an additional feature for staff members to access and manage this functionality.
What rules will my passcode need to conform to?
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The passcode must be at least 5 digits.
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The passcode cannot be the same digit repeated 5 times.
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The passcode cannot be the user’s own extension or phone number.
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The passcode cannot be the user’s own extension or phone number reversed.
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The passcode cannot be the previous passcode used for the Voice Portal.
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The passcode cannot be the previous passcode used for the Voice Portal reversed.
How can I change my passcode?
At the voice portal main menu select option 8 [change passcode]
Enter new passcode and press #
What should I do if I forget my passcode?
A staff member’s passcode will be disabled after 3 failed login attempts and once disabled, an email will be sent to telecoms@lse.ac.uk.
Staff are requested to contact telecoms@lse.ac.uk if they have any difficulties with their passcode.