Navigate the sections below for information on the communication tools available to you as part of the Hosted Telephony and Unified Communications project.
View a Getting Started Video to watch the key steps needed to successful use your new telephony tools for the first time.
The Unified Communications project is replacing the existing telephone system and providing additional communication tools for users. Find out more about this project.
There are a range of telephones available, depending on your requirements. Click here to access a selection of 'how-to' guides for key functions for each model
The telephony toolbar is available in Outlook and Internet Explorer/Firefox. The toolbar allows you to search for colleagues, dial from your computer and control how incoming calls are dealt with.
The Office Communicator allows you to send and receive Instant Messages with colleagues. Using the presence indicator, you can identify which colleagues are available for chat and which are busy or out of the office.
Microsoft Live Meeting is a software application that allows users to create meetings and share presentations between colleagues or external contacts.
The Softphone requires a suitable Internet connection in order to work. Please note that the Softphone requires a separate license and only selected users will be able to access it.
Hot phone functionality is assigned to a specific phone not a user. Log into the hot desk telephone to make/answer calls as if you were at your desk.
The new telephony tools facilitate remote working and home working in a number of ways.
The specialised Call Centre functionality is available to some users who require advanced call management options.
There are three models of IP conference unit available with new telephony system, which differ slightly in levels of functionality.