Softphone

Softphone policy guidelines

Softphones are allocated per device and once installed are non-transferrable.

Requirements

Requests for softphone functionality must come via a Departmental Manager, either as part of your departmental migration to the new telephony services, or by completion of a ‘Softphone Request’ form, which Telecoms will be able to provide.

Please note that the Softphone requires a separate licence and only nominated users will be able to access it.

If you are unsure whether you have been nominated by your Departmental Manager for use of a Softphone, please contact Telecoms (telecoms@lse.ac.uk|), who will be able to advise.

The Softphone requires a suitable Internet connection in order to work.

Use guidelines

Calls made from your Softphone to other LSE extensions will be free of charge. Calls made from your softphone to external numbers will be charged as if made from your desk telephone.

Please be advised that the softphone application will ring at the same time as your desk telephone.

In order to achieve optimum sound quality, it is recommended that a good quality USB headset rather than a jack connector via a microphone port is utilised when using the Softphone on a laptop or PC.

Softphone versions

Please note that if you were issued with a Softphone prior to June 2013, please see PC Softphone guidance| for reference materials for this application. The PC Softphone has now been replaced by a version that is compatible with various operating systems, however the functionality is the same as the original application, which will continue to work. The below guidance is for the new version of the Softphone, made available from June 2013.

Guidance

The below guidance is for the new version of the Softphone, made available from June 2013.

iPhone version

  • Getting started (PDF) - How to install and log in to the iPhone version of the Softphone.
  • Overview (PDF) - A summary of the keys, layout and menus of the Softphone.
  • Making a call (PDF) - Making calls and accessing in-call options for muting, putting a caller on hold or adding a third party in for a conference call.
  • Viewing your contacts (PDF) - Accessing the directory and searching for a contact.

Android version

  • Getting started (PDF) - How to install and log in to the Android version of the Softphone.
  • Overview (PDF) - A summary of the keys, layout and menus of the Softphone.
  • Making a call (PDF) - Making calls and accessing in-call options for muting, putting a caller on hold or adding a third party in for a conference call.
  • Viewing your contacts (PDF) - Accessing the directory and searching for a contact.

Mac version

  • Getting started (PDF) - How to install and log in to the Mac version of the Softphone.
  • Overview (PDF) - A summary of the keys, layout and menus of the Softphone.
  • Making a call (PDF) - Making calls and accessing in-call options for muting, putting a caller on hold or transferring a call.
  • Viewing your contacts (PDF) - Accessing the directory and searching for a contact.

Windows version

  • Getting started (PDF) - How to install and log in to the Windows version of the Softphone.
  • Overview (PDF) - A summary of the keys, layout and menus of the Softphone.
  • Making a call (PDF) - Making calls and access in-call options for muting, putting a contact on hold or transferring a call.
  • Viewing your contacts (PDF) - Accessing the directory and searching for a contact.
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