Desk telephone

There are a range of telephones available, depending on the type of user you are. The majority of staff will be provided with a standard desk telephone, however other models are available if a staff member or department has a business requirement for extra functionality.

Standard desk telephone

Below is a list of guides available for the standard desk telephone. Click on one of the guides below to download a document.

• Quick reference and getting started guide [PDF] - key features and getting started information on your standard desk telephone.

• The full Telephony Training Booklet is available here. [PDF]

• Voice Portal Password Policy - Voice Portal requires a 5 digit passcode.

• Call management [PDF] - making, answering, transferring and forwarding calls.

• Conference calling [PDF] - initiating, entering and managing a conference call.

• Voicemail [PDF] - accessing your Voice Portal, amending your voicemail settings and recording your greeting.

PA/Receptionist desk telephone

Below is a list of guides available for the PA/Receptionist desk telephone. Click on one of the guides below to download a document.

• Quick reference and getting started guide [PDF] - key features and getting started information on your PA/Receptionist desk telephone.

• The full Telephony Training Booklet is available here. [PDF]

• Voice Portal Password Policy - Voice Portal requires a 5 digit passcode.

• Call management [PDF] - making, answering, transferring and forwarding calls.

• Conference calling [PDF] - initiating, entering and managing a conference call.

• Voicemail [PDF] - accessing your Voice Portal, amending your voicemail settings and recording your greeting.

Advanced desk telephone

Below is a list of guides available for the advanced desk telephone. Click on one of the guides below to download a document.

• Quick reference and getting started guide [PDF] - key features and getting started information on your PA/Receptionist desk telephone.

• Voice Portal Password Policy - Voice Portal requires a 5 digit passcode.

• Call management [PDF] - making, answering, transferring and forwarding calls.

• Conference calling [PDF] - initiating, entering and managing a conference call.

• Voicemail [PDF] - accessing your Voice Portal, amending your voicemail settings and recording your greeting.

Cordless telephone

Below is a list of guides available for the cordless telephone. Click on one of the guides below to download a document.

• Quick reference and getting started guide [PDF] - key features and getting started information on your PA/Receptionist desk telephone.

• Voice Portal Password Policy - Voice Portal requires a 5 digit passcode.

• Call management [PDF] - initiating, entering and managing a conference call.

• Voicemail [PDF] - accessing your Voice Portal, amending your voicemail settings and recording your greeting.