About the Project

Project overview

The Hosted Telephony and Unified Communications Project involves the roll out of a new Voice over IP telephony system and associated Unified Communications software in addition to the upgrade of the School’s networking facilities to support the new services.

This is a major, two year project that will allow Information Management and Technology to introduce new telephony and communications tools that will potentially transform the way that the staff at LSE communicate. As preparatory works are required in each building, staff will be migrated to the new platform on a building by building basis.

Project aims

The project seeks to achieve the following:

  • Provide all staff with a set of communications tools that allow them to choose the most efficient method of communications wherever they are.
  • Increase real-time communications between staff.
  • Facilitate increased collaboration via introduction of tools such as instant messaging, presence (the display of availability status of colleagues), audio conferencing, video conferencing and desktop sharing.
  • Integrate Outlook with telephony, instant messaging and presence functionality to deliver unified and streamlined communications.
  • Enhance remote working capabilities.
  • Facilitate flexible working practises.
  • Ensure the School's data network and supporting infrastructure is of a sufficient standard to support the increased traffic generated by VoIP.
  • Provide a cost effective and resilient telephony service.
  • Enhance the School's disaster recovery capabilities.
  • Replicate and enhance existing complex telephony services such as call centres.
  • Ensure all members of staff receive sufficient training to utilise fully all new features.
  • Contribute to the School's drive to reduce its carbon footprint via the increased use of audio and video conferencing.