Professor Leslie Willcocks' Selected Publications
Willcocks, L. P., W. Currie and J. Kotlarsky (in press) Information Systems and Management: An Integrated Approach., Oxford University Press,
Willcocks, L. P., M. Lacity and S. Cullen (in press) Global IT Outsourcing: 21st Century Search for Business Advantage, (2nd edition edn) Wiley,
Willcocks, L. P. and A. Lee (in press) Major Currents in Information Systems, Sage,
Willcocks, L. P., M. Lacity and S. Cullen (in press) "Outsourcing: Fifteen Years of Learning" in Oxford Handbook of ICT, (Mansell, R. ed.) Oxford University Press, Oxford.
Willcocks, L. P. (2007) "Offshore, Nearshore, Bestshore - Are You Sure?" Mutual Fund Technologies Focus, Winter (2007), pp. 54-56
Willcocks, L. P., S. Cullen and P. Seddon (2007) "Configuration". in European Conference in Information Systems (ECIS), St. Gallen, Switzerland, June,
Willcocks, L. P. and D. Finnegan (2007) Implementing Crm - from Technology to Knowledge, Wiley, Chichester.
Willcocks, L. P., I. Oshri and J. Kotlarsky (2007) "Global Software Development: Exploring Socialization in Strategic Distributed Projects", Journal of Strategic Information Systems, 16 (1), pp. 25-49
Willcocks, L. P., I. Oshri and J. Kotlarsky (2007) "Expertise Management in a Distributed Context: The Case of Offshore IT Outsourcing". in IFIP WG 8.2/9.5 Conference on Virtuality and Virtualization, Portland, Oregon, July
Willcocks, L. P. and P. Reynolds (2007) "IT Outsourcing and Rebuilding Core Capabilities at Commonwealth Bank Australia: Case Research 1997-2007 ". in 3rd, International Conference on Outsourcing of Information Services (ICOIS), Heidelberg, Germany, May,
Willcocks, L. P., M. Lacity, S. Cullen and et al (2007) "Outsourcing: Fifteen Years of Learning" in Oxford Handbook of ICT (Mansell, R. ed.) Oxford University Press.
Willcocks, L. P., D. Feeny and M. Lacity (2007) "Outsourcing, Knowledge, and Organizational Innovation. A Study of Enterprise Partnership" in Business Process Transformation, (Markus, L. and V. Grover eds) Idea Group
Willcocks, L., D. Feeny and N. Olson (2006) "IT Outsourcing and Retained IS Capabilities: Challenges and Lessons", European Management Journal,
Willcocks, L. P. (2006) "Michel Foucault in the Social Study of ICTs: Critique and Reappraisal." Social Science Computer Review, 24 (3),
Willcocks, L. P., S. Cullen and M. Lacity (2006) "The Outsourcing Enterprise: Selecting and Leveraging Supplier Capabilities". in Mediterranean Conference on Information Systems, Venice, Italy, 5-9 October,
Willcocks, L. P., S. Cullen and M. Lacity (2006) "The Ceo Guide to Selecting Effective Suppliers" LogicaCMG London.
Willcocks, L. P., S. Cullen and P. Seddon (2006) "IT Outsourcing Success: A Study of Outcomes." MISQ,
Willcocks, L. P., S. Cullen and P. Seddon (2006) "Does Domberger's Theory of Contracting Explain Why Organizations Outsource IT, and the Levels of Satisfaction Achieved?" European Journal of Information Systems,
Willcocks, L. P., S. Cullen and P. Seddon (2006) "What Is IT Outsourcing Success?: A Multi-Dimensional Perspective". in Proceedings of The Thirty-Eighth Hawaii International Conference on Systems Sciences, Hawaii, January,
Willcocks, L. P. and D. Feeny (2006) "Retained Capabilities for IT and Back-Office Outsourcing", MISQ Executive,
Willcocks, L. P. and D. Finnegan (2006) "Knowledge Sharing Issues in Introduction of New Technology: The Case of Crm", Journal of Enterprise Information Management, 19 (6), pp. 568-590
Willcocks, L. P., J. Kotlarsky and P. Fenema (2006) "Forms of Coordination: A Knowledge Perspective in Virtual Software Projects", Journal of Management Studies,
Willcocks, L. P., J. Kotlarsky, P. Fenema and et al (2006) "Case Research in Global Software Projects: Coordinating through Knowledge". in International Conference in Information Systems (ICIS), Milwaukee, Wisconsin, 10-13 December,
Willcocks, L. P. and M. Lacity (2006) Global Sourcing of Business and IT Services, Palgrave,
Willcocks, L. P., M. Lacity and D. Feeny (2006) "The Twelve Supplier Capabilities: Part II", Cutter Sourcing and Vendor Relationships Executive Update, 7 (15), pp. 1-4
Willcocks, L. P., M. Lacity and D. Feeny (2006) "The Twelve Supplier Capabilities: Part I", Cutter Sourcing and Vendor Relationships Executive Update, 7 (13), pp. 1-4
Willcocks, L. P., I. Oshri and J. Kotlarsky (2006) "Missing Links: Building Critical Social Ties for Global Collaborative Work", Communications of the ACM,
Willcocks, L. P., I. Oshri and J. Kotlarsky (2006) "The Lifecycle of Social Ties in Globally Distributed Teams: Case Evidence from Le Croy and Sap." IEEE Transactions,
Willcocks, L. P., D. Feeny and M. Lacity (2006) "Transforming HR and Business Processes at BAE" (Grover and L. Markus eds).
Willcocks, L. P., D. Feeny and M. Lacity (2006) "Business Process Outsourcing, Knowledge and Innovation" in Information Systems Outsourcing: Enduring Themes, New Perspectives, and Global Challenges, (Hirschheim, R., A. Heinzl and J. Dibbern eds) Springer-Verlag, Berline, pp. 543-582.
Willcocks, L. P., J. Hindle, D. Feeny and et al (2006) "IT and Business Process Outsourcing: The Knowledge Potential", IT Management Select, 11 (4), pp. 75-83
Willcocks, L. P. (2005) "Eye of the Market 2 - Social Capital: The London Insurance Market's Secret Weapon?" Knowledge Capital Partners London.
Willcocks, L. P. (2005) "Myth Understanding in IT Outsourcing", Outsourcing Essentials, 4 (3),
Willcocks, L. P. and S. Cullen (2005) "The Outsourcing Enterprise 1: The CEO Role in Creating Strategic Advantage" Logicacmg London.
Willcocks, L. P. and S. Cullen (2005) "The Outsourcing Enterprise 2: The Power of Relationships" Logicacmg London.
Willcocks, L. P., S. Cullen and P. Seddon (2005) "Managing Outsourcing: The Lifecycle Imperative", MISQ Executive,
Willcocks, L. P., S. Cullen and P. Seddon (2005) "ITO Configuration: Research into Defining and Designing Outsourcing Arrangements." Journal of Strategic Information Systems, 14 pp. 357-387
Willcocks, L. P. and D. Feeny (2005) "Implementing Core IS Capabilities at Dupont", Information Systems Management Journal,
Willcocks, L. P., D. Feeny and M. Lacity (2005) "Taking the Measure of Outsourcing Providers", Sloan Management Review,
Willcocks, L. P. and D. Finnegan (2005) "Knowledge Issues in the Introduction of CRM Systems: Tacit Knowledge, Psychological Contracts, Subcultures and Impacts". in Proceedings of The European Conference in Information Systems, Regensburg, May,
Willcocks, L. P., M. Lacity and T. Kern (2005) "Netsourcing: Survey and Critique", Journal of Global Information Management,
Willcocks, L. P., I. Oshri and J. Kotlarsky (2005) "Before, During, and after Face-to-Face Meetings: Lifecycle of Social Ties in Globally Distributed Teams". in Proceedings Of The International Conference in Information Systems, Las Vegas, 11-14th December,
Willcocks, L. P. (2005) "Risk and ICTs" in Winning the Three-Legged Race, (Hoque, F. ed.) BTM/Prentice Hall, New York.
Willcocks, L. P. (2004) "Offshore, Onshore - Are You Sure?" Information Economics Journal, 1 (3),
Willcocks, L. P. (2004) "Eye of the Market 1 - the London Insurance Market: Modernisation or Muddle?" Knowledge Capital Partners London.
Willcocks, L. P. and S. Cullen (2004) "IT Outsourcing: Carving the Right Strategy", General Management Review, 2004 (Jan-Mar), pp. 1-6
Willcocks, L. P. and D. Feeny (2004) Managing Strategic IT Projects: Class (a) the Norwich Union Experience, European Case Clearing House, Cranfield.
Willcocks, L. P. and D. Feeny (2004) Managing Strategic IT Projects: Class (B) the Ibm Experience, European Case Clearing House, Cranfield.
Willcocks, L. P., P. Gray, K. Lyytinen, C. Saunders and et al (2004) "How Shall We Manage Our Journals in the Future: A Discussion of Richard T. Watson's ICIS2004 Proposals", Communications of the AIS, 18 (14), pp. 275-295
Willcocks, L. P., J. Hindle, D. Feeny and M. Lacity (2004) "IT and Business Process Outsourcing: The Knowledge Potential", Information Systems Management Journal,
Willcocks, L. P., J. Hindle, D. Feeny and M. Lacity (2004) "Knowledge in Outsourcing: The Missed Business Opportunity", Knowledge Management Journal,
Willcocks, L. P., M. Lacity and D. Feeny (2004) Transforming a Human Resource Function through Outsourcing: The Bae Systems - Xchanging Enterprise Partnership., European Case Clearing House, Cranfield.
Willcocks, L. P. and J. Mingers (2004) Social Theory and Philosophy for Information Systems, Wiley, Chichester.
Willcocks, L. P. and R. Plant (2004) "The Sourcing of Ebusiness Projects: Research into Practice". in Proceedings Of the Thirty-Seventh Hawaii International Conference on Systems Sciences, Hawaii, January,
Willcocks, L. P. and C. Sauer (2004) "Strategic Alignment Revisited: Connecting Organisational Architecture and IT Infrastructure". in Proceedings of The Thirty-Seventh Hawaii International Conference on Systems Sciences, Hawaii, January,
Willcocks, L. P., M. Lacity and D. Feeny (2004) "Transforming Indirect Procurement Spend: The Case of BAE Systems and Xchanging's Enterprise Partnership" in IT and Business Process Outsourcing Strategies, (Brudenall, P. ed.) Heidelberg Press, London.
Willcocks, L. P. and R. Plant (2004) "E-Sourcing: From Projects to Asps and Value Networks" in Value Creation for E-Business Models, (Currie, W. ed.) Butterworth-Heinemann, Oxford.
Willcocks, L. P., J. Hindle, D. Feeny and M. Lacity (2004) "Leveraging Knowledge through Outsourcing: Enterprise Partnering in the London Insurance Market" in Achieving Competitive Advantage through Collaborative Partnerships, (Lawson, R. and e. a. (eds.) eds) CxO, London.
Willcocks, L. P. (2003) "IT and Business Process Outsourcing in Europe, USA and Australia: Recent Research". in CRIC Conference on Knowledge Intensive Services and Changing Organizational Forms, Manchester, 26-27th November,
Willcocks, L. P. (2003) "Outsourcing and Knowledge: The Missed Opportunity", Information Economics Journal, 1 (1),
Willcocks, L. P. (2003) "IT Outsourcing Myths: Too Good to Be False", Information Economics Journal, 1 (2),
Willcocks, L. P. and S. Cullen (2003) Intelligent IT Outsourcing: Eight Building Blocks for Success, Butterworth-Heinemann, Oxford.
Willcocks, L. P. and D. Feeny (2003) "Implementing Core IT Capabilities". in Society for Information Management Conference, Seattle, 13th December,
Willcocks, L. P., D. Feeny and M. Lacity (2003) "The Promise of Enterprise Partnership. Xchanging Sponsored Research Published as an Executive Research Briefing" Templeton College, Oxford
Willcocks, L. P. and G. Fox (2003) "The Three-Year Itch: Adjusting Outsourcing Relationships to a New Economic Reality", ECompass Notes, 1-9 pp. 02-15
Willcocks, L. P., J. Hindle, D. Feeny and M. Lacity (2003) "Value-Added Outsourcing at Lloyds and Bae Systems", Knowledge Management Review, 6 (4), pp. 28-31
Willcocks, L. P. and M. Lacity (2003) "Information Technology Sourcing Reflections", Wirtschaftsinformatik, 45 (2), pp. 115-125
Willcocks, L. P., M. Lacity and D. Feeny (2003) "Transforming a Back-Office Function: Lessons from BAE Systems' Enterprise Partnership." MISQ Executive,
Willcocks, L. P. and R. Plant (2003) "How Corporations E-Source: From Business Technology Projects to Value Networks." Information Systems Frontiers,
Willcocks, L. P., R. Plant and N. Olson (2003) "Managing E-Business Performance: Towards a Revised Balanced Scorecard Approach." Information Systems and E-Business Management, 1 ( 3), pp. 265-281
Willcocks, L. P. and C. Sauer (2003) "Establishing the Business of the Future: The Role of Organizational Architecture and Information Technologies", European Management Journal, 21 (4), pp. 497-508
Willcocks, L. P., P. Seddon and G. Shanks (2003) Second Wave Enterprise Resource Planning Systems: Implementing for Effectiveness, Cambridge University Press,
Willcocks, L. P. and C. Sauer (2003) "Building a Platform for E-Business: Business and Technology Choices" in Next Generation Management, ((Ed), S. C. ed.) Financial Times/Prentice-Hall.
Willcocks, L. P. and T. Kern (2002) "Exploring Relationships in IT Outsourcing: The Interaction Approach." European Journal of Information Systems, 11 (1), pp. 3-19
Willcocks, L. P. and T. Kern (2002) "Exploring Asp as Sourcing Strategy: Theoretical Perspectives, Propositions for Practice." Journal of Strategic Information Systems,
Willcocks, L. P., T. Kern and M. Lacity (2002) Netsourcing, Prentice Hall, New York.
Willcocks, L. P., T. Kern and M. Lacity (2002) "Application Service Provision: Risk Assessment and Mitigation", MISQ Executive,
Willcocks, L. P., T. Kern and E. Van Heck (2002) "The Winners Curse in IT Outsourcing: Strategies for Avoiding Relational Trauma." California Management Review, 44 (2), pp. 47-69
Willcocks, L. P., N. Olson and P. Petherbridge (2002) Making IT Count: Strategy, Delivery Infrastructure, Butterworth-Heinemann, Oxford.
Willcocks, L. P. and C. Sauer (2002) "Evolution of the Organizational Architect", Sloan Management Review, pp. 41-49
Willcocks, L. P., P. Seddon and S. Cullen (2002) "Does Domberger's General Theory of the Contracting Organization Explain Satisfaction with IT Outsourcing?" in Proceedings of The International Conference In Information Systems, Barcelona, December,
Willcocks, L. P., P. Seddon and V. Graeser (2002) "Measuring Organizational IS Effectiveness: An Overview and Update of Senior Management Perspectives." Database,
Willcocks, L. P. and R. Plant (2002) "Pathways to E-Business Leadership" in Strategies for E-Business Success, (Brynjolfsson, E. and e. a. (eds.) eds) Jossey Bass, New York.
Willcocks, L. P. (2002) "Outsourcing IT and E-Business" in Make or Break Issues in IT Management, (Remenyi, D., A. Brown and eds) Butterworth, Oxford.
Willcocks, L. P. and T. Kern (2002) "Contract, Control and 'Presentation' in IT Outsourcing: Research in Thirteen Organizations" in Advanced Topics in Global Information Management, (Tan, F. ed.) Idea Group Publishing, Hershey.
Willcocks, L. P. and M. Lacity (2002) "Survey of IT Outsourcing Experiences in US and UK Organizations" in Advanced Topics in Global Information Management, (Tan, F. ed.) Idea Group Publishing, Hershey.
Willcocks, L. P. (2001) "How Radical Was IT-Enabled BPR? Evidence on Financial and Business Impacts", International Journal of Flexible Manufacturing Systems,
Willcocks, L. P., S. Cullen and P. Seddon (2001) "IT Outsourcing Practices in Australia" Joint Deloitte-Touche Tohmatsu/University of Melbourne
Willcocks, L. P., C. Francalanci and T. Kern (2001) "Internet and the Horizontal Integration of IT Businesses", European Management Journal, 19 (2), pp. 145-156
Willcocks, L. P. and V. Graeser (2001) Delivering IT and E-Business Value, Butterworth, Oxford.
Willcocks, L. P. and T. Kern (2001) The Relationship Advantage: Information Technologies, Sourcing and Management, Oxford University Press,
Willcocks, L. P. and M. Lacity (2001) Global IT Outsourcing: Search for Business Advantage, Wiley, Chichester.
Willcocks, L. P. and R. Plant (2001) "Pathways to E-Business Leadership: Getting to Bricks and Clicks." Sloan Management Review,
Willcocks, L. P. and C. Sauer (2001) Building the E-Business Infrastructure, Business Intelligence, London.
Willcocks, L. P., P. Seddon and V. Graeser (2001) "IT Evaluation Revisited: Plus Change…". in Proceedings Of The Eighth European Conference in IT Evaluation, pp. 1-18, Oriel College, Oxford, September 17-18,
Willcocks, L. and T. Kern (2000) "Contracts, Control, and Presentation in IT Outsourcing: Research in Thirteen UK Organisations", Journal of Global Information Management, 8 (4), pp. 20-35
Willcocks, L. P. and T. Kern (2000) "Exploring IT Outsourcing Relationships: Theory and Practice", Journal of Strategic Information Systems, 9 pp. 321-350
Willcocks, L. P., T. Kern and E. Heck (2000) "Evidence of a Winners Curse in ICT Outsourcing and Its Effects on the Outsourcing Relationship". in Academy of Management Conference, Toronto, August 7-9th,
Willcocks, L. P. and M. Lacity (2000) "A Survey of IT Outsourcing Experiences in USA and UK", Journal Of Global Information Management,
Willcocks, L. P. and M. Lacity (2000) "Inside IT Outsourcing: A State-of-the-Art Report. Executive Report" Templeton College Oxford.
Willcocks, L. P. and C. Sauer (2000) Moving to E-Business, Random House, London.
Willcocks, L. P. and R. Sykes (2000) "The CIO, IT Function and ERP: Asleep at the Wheel?" Communications Of The ACM,
Willcocks, L. P. and D. Feeny (2000) "Core Capabilities and Selective Sourcing. Leadership Strategies" in Mastering Information Management, (Davenport, T. and R. Marchand eds) FT/Pitman, London.
Willcocks, L. P. and R. Plant (2000) "Moving to the Net - Leadership Strategies" in Mastering Information Management, (Davenport, T. and R. Marchand eds) FT/Pitman, London.
Willcocks, L. P. and D. Feeny (2000) "IT-Based Business Innovation. Leadership Strategies" in Mastering Information Management, (Davenport, T. a. M., R. ed.) FT/Pitman, London.
Willcocks, L. P. and M. Lacity (2000) "Strategic Dimensions of IT Outsourcing" in Mastering Information Management, (Marchand, D., T. Davenport and (eds) eds) FT/Pitman, London.
Willcocks, L. P. and M. Lacity (2000) "IT Outsourcing Relationships: A Stakeholder Perspective" in Framing the Domains of IT Management Research. Glimpsing the Future through the Past, (Zmud, R. ed.) Jossey Bass, New York.
Willcocks, L. P. and T. Kern (1999) "Presentation in Contracting for IT Outsourcing. A Study of Thirteen Organizations". in Proceedings of the Seventh European Conference in Information Systems, Copenhagen, June 23-25th,
Willcocks, L. P., P. Knight and H. Morris (1999) "Tying the Knot", MIS, pp. 28-32
Willcocks, L. P. and M. Lacity (1999) "IT Outsourcing in Financial Services: Risk, Creative Contracting Business Advantage", Information Systems Journal,
Willcocks, L. P. and M. Lacity (1999) "Information Technology Outsourcing: Practices, Lessons and Prospects", ASX Perspective,
Willcocks, L. P. and M. Lacity (1999) "IT Sourcing at Polaris: Risk, Creative Contracting and Business Advantage". in Proceedings of The Seventh European Conference In Information Systems, Copenhagen, June 23-25th,
Willcocks, L. P., M. Lacity and D. Feeny (1999) "IT Outsourcing: Maximizing Flexibility and Control" in Business Value from IT, Harvard Business Press, Cambridge, Mass.
Willcocks, L. P., M. Lacity and T. Kern (1999) "Risk Mitigation in IT Outsourcing Strategy Revisited: Longitudinal Case Research", Journal of Strategic Information Systems, 8 (2), pp. 285-314
Willcocks, L. P., M. Lacity and T. Kern (1999) "IT Outsourcing and Risk Mitigation: Recent Case Research". in Proceedings of the Fifth Decision Sciences Conference, Athens, July 5-7th,
Willcocks, L. P. and S. Lester (1999) Beyond the IT Productivity Paradox: Assessment Issues, Wiley, Chichester.
Willcocks, L. P. and N. Pisanias (1999) "Explaining Slow Adoption of the Internet: 'Infomediation' in Broking Markets", Journal of Information Technology, 15 (4),
Willcocks, L. P. and N. Pisanias (1999) "Going Virtual: The Case of the Internet Bookshop". in Proceedings of the Fifth Decision Sciences Conference, Athens, July 5-7th,
Willcocks, L. P. and R. Plant (1999) "Branding on the Net", MIS,
Willcocks, L. P. and R. Plant (1999) "E-Branding: Leadership Strategies", Mastering Management Review, pp. 34-37
Willcocks, L. P. and M. Lacity (1999) "Experience of Information Technology Outsourcing" in The Outsourcing Practice Manual, (Angel, J. ed.) Sweet and Maxwell, London.
Willcocks, L. P. and D. Feeny (1999) "The Emerging IT Function - Changing Capabilities and Skills" in Rethinking MIS, (Currie, W. and R. Galliers eds) Oxford University Press, Oxford.
Willcocks, L. P. and T. Kern (1999) "Cooperative Relationship Strategy in Global IT Outsourcing: The Case of Xerox Corporation's Relationship Locally" in Cooperative Strategies, (Faulkner, D. and e. a. (eds) eds) Oxford University Press, Oxford.
Willcocks, L. P. (1999) "IT Evaluation: Techniques and Processes" in Strategic Information Management, (Galliers, R., D. Leidner and B. Baker eds) Butterworth, Heinemann, London.
Willcocks, L. P., V. Graeser and S. Lester (1999) "Cybernomics and IT Productivity: Not Business as Usual" in Strategic Information Management, (Galliers, R., D. Leidner and B. Baker eds) Butterworth Heinemann, London.
Willcocks, L. P. and J. Norton (1999) "News Corporation: Managing Multinational Strategy" in Exploring Corporate Strategy: Texts and Cases., (Scholes, K. and J. Johnson eds) (4th edn) Prentice Hall, London.
Willcocks, L. P. and W. Currie (1998) New Strategies in IT Outsourcing: Major Trends and Global Best Practices, Business Intelligence, London.
Willcocks, L. P. and W. Currie (1998) "Analysing IT Outsourcing Decisions in the Context of Size, Interdependency and Risk", Information Systems Journal, 8 (2),
Willcocks, L. P. and W. Currie (1998) "Large-Scale IT Outsourcing: The Case of British Aerospace Plc". in Proceedings of the Third UK Association for Information Systems Conference, Lincoln, April,
Willcocks, L. P. and D. Feeny (1998) "Core IS Capabilities for Exploiting Information Technology", Sloan Management Review, 39 (3), pp. 9-21
Willcocks, L. P. and D. Feeny (1998) "Redesigning the IS Function around Core Capabilities", Long Range Planning, 32 (3), pp. 354-367
Willcocks, L. P. and V. Graeser (1998) Developing the IT Scorecard: Evaluation and Management Practices, Business Intelligence, London.
Willcocks, L. P. and V. Graeser (1998) "IT Projects and Benefit Funding: Case Research at the Californian Franchise Tax Board". in Proceedings of the Sixth European Conference in Information Systems, Aix-en-Provence, France, June,
Willcocks, L. P. and T. Kern (1998) "IT Outsourcing as Strategic Partnering: The Case of the Inland Revenue", European Journal Of Information Systems, 7 (29-45),
Willcocks, L. P. and T. Kern (1998) "Cooperative Relationship Strategy in Global Information Technology Outsourcing: The Case of Xerox Corporation". in Proceedings of the Fifth International Conference On Multi-Organizational Partnerships And Cooperative Strategy, Balliol College, Oxford, July,
Willcocks, L. P. and M. Lacity (1998) Strategic Sourcing of Information Systems, Wiley, Chichester.
Willcocks, L. P. and M. Lacity (1998) "An Empirical Investigation of Information Technology Sourcing Practices: Lessons from Experience", MIS Quarterly, 22 (3), pp. 363-408
Willcocks, L. P., M. Lacity and A. Subramanian (1998) "Client Server Implementation: New Technology, Lessons from History", Journal of Strategic Information Systems,
Willcocks, L. P., S. Lester and V. Graeser (1998) "Cybernomics and IT Productivity: Not Business as Usual", European Management Journal, 16 (3), pp. 272-283
Willcocks, L. P. and W. Currie (1998) "IT Outsourcing in Public Service Contexts: Towards the Contractual Organization?" in The High Performance IT Organization, (Reprinted in Mische, M. ) Auerbach Publications, Oxford.
Willcocks, L. P. and W. Currie (1997) "IT Outsourcing in Public Service Contexts: Towards the Contractual Organization?" British Journal of Management,, 8 pp. S107-120
Willcocks, L. P. and W. Currie (1997) "IT Outsourcing and Risk Mitigation at the Logistic Information System Agency: A Case Research Study". in Refereed Paper at the 1997 British Academy of Management Conference, London, September,
Willcocks, L. P. and W. Currie (1997) "Analysing IT Outsourcing Decisions in the Context of Size, Interdependency and Risk Conference". in Paper at the Second UK Association for Information Systems,
Willcocks, L. P., W. Currie and S. Jackson (1997) "In Pursuit of the Reengineering Agenda in Public Administration", Public Administration, 75 (4), pp. 617-649
Willcocks, L. P., W. Currie and S. Jackson (1997) "Radical Re-Engineering and Information Systems: Evidence from UK Public Services". in Proceedings of the Fifth European Conference In Information Systems, Cork, June 19-21st,
Willcocks, L. P., D. Feeny and G. Islei (1997) Managing Information Technology as a Strategic Resource, McGraw Hill, Maidenhead.
Willcocks, L. P. and T. Kern (1997) "IT Outsourcing as Strategic Partnering: The Case of the UK Inland Revenue. Winner of Officers' Prize for Excellence". in Proceedings of the Fifth European Conference in Information Systems. A much developed version appears in European Journal of Information Systems (1998). June,
Willcocks, L. P., K. Kumar and et al (1997) "Proceedings of the Eighteenth International Conference on Information Systems". in Atlanta, December,
Willcocks, L. P. and M. Lacity (1997) "IT Outsourcing - Examining the Privatization Option in US Public Administration", Information Systems Journal, 7 (2),
Willcocks, L. P. and S. Lester (1997) "In Search of IT Productivity: Assessment Issues", Journal of the Operational Research Society, 48 pp. 1082-1094
Willcocks, L. P. and G. v. Nievelt (1997) "Benchmarking Organisational and IT Performance" Templeton College The Oxford Executive Research Briefings, No. 7 Oxford.
Willcocks, L. P. and K. Grint (1997) "Reinventing the Organization? A Critique of Business Process Reengineering" in New Perspectives on Organisation, Technology and Innovation., (McLaughlin, I. and M. Harris eds) Macmillan, London.
Willcocks, L. P., W. Currie and S. Jackson (1997) "Reengineering in Public Services" in Beyond Business Process Reenginering : Ideas, Cases and Opportunities, (Taylor, J., I. Snellen and A. Zuurmond eds) IOS, Amsterdam.
Willcocks, L. P., M. Lacity and R. Hirschheim (1997) "Realizing Outsourcing Expectations" in Handbook of IS Management, (Umbaugh, R. ed.) Auerbach, Boston.
Willcocks, L. P. (1996) Investing in Information Systems: Evaluation and Management, Chapman and Hall, London.
Willcocks, L. P. and C. Currie (1996) "Information Technology in Public Services: Towards the Contractual Organization?" in Refereed Paper in Proceedings of The Tenth Annual Conference Of the British Academy Of Management. A much developed version appears in British Journal of Management, June 1997., Aston Business School, Birmingham, September 15-18th,
Willcocks, L. P. and W. Currie (1996) "Information Technology and Radical Reengineering: Emerging Issues in Major Projects", European Journal of Work and Organizational Psychology, 5 (3), pp. 325-350
Willcocks, L. P. and W. Currie (1996) "The New Branch Columbus Project at Royal Bank of Scotland: The Implementation of Large-Scale Business Process Reengineering", Journal Of Strategic Information Systems, 5 (3),
Willcocks, L. P. and W. Currie (1996) "The Impact of Compulsive Competitive Tendering of IT Services in Local Government." in Refereed Paper in Proceedings of the Third Financial Information Systems Conference, Sheffield, September 9-10th,
Willcocks, L. P. and W. Currie (1996) "Mixed Messages: Radical Reengineering in Insurance and Financial Services". in Refereed Paper in Proceedings of the Third European Conference on Process Redesign, Cranfield, February 22-23rd,
Willcocks, L. P. and W. Currie (1996) "Management Divisions of Labour, Technical Expertise and IS Development: Dilemmmas in the Banking Sector". in Refereed Paper in Proceedings of the First UK Association For Information Systems Conference, Cranfield, April,
Willcocks, L. P. and D. Feeny (1996) "Reconfiguring the Information Systems Function: A Core Capabilities Approach. Keynote Speech." in Proceedings of the Australiasian Conference In Information Systems. A developed version is accepted for Long Range Planning, 1997., Hobart, December 12-14th,
Willcocks, L. P., G. Fitzgerald and M. Lacity (1996) "To Outsource IT or Not? Recent Research on Economics and Evaluation Practice", European Journal Of Information Systems, 5 (3), pp. 143-160
Willcocks, L. P. and T. Kern (1996) "The Enabling and Determining Environment: Neglected Issues in IT Outsourcing Strategy". in Proceedings of The Fourth European Conference in Information Systems, Lisbon, July 2-4th,
Willcocks, L. P. and K. Kumar (1996) "Offshore Outsourcing: A Country Too Far?" in Proceedings of The Fourth European Conference in Information Systems, Lisbon, July 2-4th,
Willcocks, L. P. and M. Lacity (1996) "Interpreting Information Technology Sourcing Decisions from a Transaction Cost Perspective: Findings and Critique", Accounting, Management and Information Technology, 5 (3/4), pp. 203-244
Willcocks, L. P. and M. Lacity (1996) "Best Practices in Information Technology Sourcing" Templeton College The Oxford Executive Research Briefings, No. 2 Oxford.
Willcocks, L. P., M. Lacity and D. Feeny (1996) "The Value of Selective IT Sourcing", Sloan Management Review, 37 (3), pp. 13-25
Willcocks, L. P., M. Lacity and G. Fitzgerald (1996) "IT Outsourcing in Europe and the USA: Assessment Issues", International Journal of Information Management, 15 (5), pp. 333-351
Willcocks, L. P. and S. Lester (1996) "Beyond the IT Productivity Paradox", European Management Journal, 14 (3), pp. 279-290
Willcocks, L. P. and S. Lester (1996) "Any Way out of the Labyrinth? IT Productivity Revisited". in Refereed Paper in Proceedings of the First UK Association For Information Systems Conference, Cranfield, April,
Willcocks, L. P. and S. Lester (1996) "In Search of IT Productivity: Assessment Issues". in Proceedings of the Fourth European Conference in Information Systems A much developed version is accepted for the Journal of the Operational Research Society, 1997, December., Lisbon, July 2-4th,
Willcocks, L. P. and G. Fitzgerald (1996) "The Changing Shape of the Information Systems Function" in Information Management: The Organizational Dimension, . (Earl, M. ed.) Oxford University Press, Oxford.
Willcocks, L. P., M. Lacity and D. Feeny (1996) "Sourcing Information Technology Capability. A Decision-Making Framework" in Information Management: The Organizational Dimension, (Earl, M. ed.) Oxford University Press, Oxford.
Willcocks, L. P. (1995) "False Promise or Delivering the Goods? Recent Findings on the Economics and Impact of Business Process Reengineering". in Refereed Paper in Proceedings of the Second Evaluation Of IT Investments Conference, Henley Management College, July,
Willcocks, L. P. and C. Choi (1995) "Cooperative Partnership and 'Total' IT Outsourcing: From Contractual Obligation to Strategic Alliance?" European Management Journal, 13 (1), pp. 67-78
Willcocks, L. P., G. Fitzgerald and D. Feeny (1995) "IT Outsourcing: The Strategic Implications", Long Range Planning, 28 (5), pp. 59-70
Willcocks, L. P. and K. Grint (1995) "Business Process Reengineering in Theory and Practice: Business Paradise Regained?" New Technology, Work and Employment, 10 (2), pp. 99-109
Willcocks, L. P. and K. Grint (1995) "Reinventing the Organization? A Critique of Business Process Reengineering." in Refereed Paper in Proceedings of the Conference New Perspectives On Organisation, Technology and Innovation, Brunel University, 14-15th. September,
Willcocks, L. P., M. Lacity and D. Feeny (1995) "IT Outsourcing: Maximise Flexibility and Control", Harvard Business Review, pp. 84-93
Willcocks, L. P., M. Lacity and G. Fitzgerald (1995) "IT Outsourcing in Europe and the USA: Assessment Issues. Best Paper Award". in Proceedings of the Third European Conference in Information Systems. A much developed version appears in International Journal of Information Management, 15, 5, pp. 333-351.,
Willcocks, L. P., M. Lacity and G. Fitzgerald (1995) "IT Outsourcing in Europe and the USA: Assessment Issues". in Refereed Paper in the Proceedings of the Third European Conference in Information Systems. Best Paper Award. A revised version is in the International Journal of Information Management, Athens, June 3-5th,
Willcocks, L. P. and G. Smith (1995) "IT-Enabled Business Process Reengineering: Organizational and Human Resource Dimensions." Journal of Strategic Information Systems, 4 (3), pp. 279-301
Willcocks, L. P. and G. Smith (1995) "IT-Enabled Business Process Reengineering in Theory and Practice". in Refereed Paper in the Proceedings of the Third European Conference in Information Systems, Athens, June 3-5th,
Willcocks, L. P. and C. Griffiths (1995) "Evaluating Risk in Major IT Projects" in Hard Money, Soft Outcomes: Evaluating and Managing the IT Investment, (Farbey, B., Land. F. and D. Targett eds) Alfred Bridge, Henley.
Willcocks, L. P., M. Lacity and G. Fitzgerald (1995) "Information Technology Outsourcing: Economics, Contracting and Measurement" in Hard Money, Soft Outcomes: Evaluating and Managing the IT Investment, (Farbey, B., Land. F. and D. Targett eds) Alfred Bridge, Henley.
Willcocks, L. P., K. Grint and P. Case (1995) "Business Process Reengineering: The Politics of Technology and Forgetting." in Proceedings Of The IFIPWG 8.2 Conference, University of Cambridge, December 7-9th,
Willcocks, L. P. and G. Fitzgerald (1995) "Pilkington Plc: A Major Multinational Outsources. Its Head Office IT Function" in Information Technology for Management, (Turban, E., E. Mclean and J. Wetherbe eds) Wiley, New York.
Willcocks, L. P. (1994) Information Management: Evaluation of Information Systems Investments, Chapman and Hall, London.
Willcocks, L. P. (1994) "Managing Information Systems in UK Public Administration - Trends and Future Prospects", Public Administration, 72 (2), pp. 13-32
Willcocks, L. P. (1994) "Reengineering Processes, Reengineering Politics: Recent Research Findings on IT-Enabled BPR". in Paper in Proceedings of the Twelfth Annual Conference of the Association of Management, Dallas, August 10-13th,
Willcocks, L. P. and G. Fitzgerald (1994) A Business Guide to Outsourcing Information Technology: A Study of European Best Practice in the Selection, Management and Use of External IT Services, Business Intelligence, London.
Willcocks, L. P. and G. Fitzgerald (1994) "Towards the Residual IS Organization? Research on IT Outsourcing Experiences in the United Kingdom". in In the Refereed Conference Proceedings: IFIP WG8.2 Transactions on Computer Science and Technology, North Holland, Amsterdam.,
Willcocks, L. P. and G. Fitzgerald (1994) "To Outsource IT or Not? Recent Research on Economics and Evaluation Practice." in Paper in Proceedings of the Evaluation Of IT Investments Conference [A much developed version appears in European Journal of Information Systems, 1996]., Henley Management College, 13-14th. September,
Willcocks, L. P. and G. Fitzgerald (1994) "The Outsourcing of Information Technology". in Paper in the Proceedings of the British Academy of Management Conference, University of Lancaster, September 12-14th,
Willcocks, L. P. and G. Fitzgerald (1994) "Contracting for IT Outsourcing: Recent Research Evidence". in The Proceedings of the Fifteenth Annual International Conference in Information Systems, pp. 91-98, Vancouver, December 13-16th,
Willcocks, L. P. and G. Fitzgerald (1994) "Relationships in Outsourcing: Contracts and Partnerships". in Paper in the Proceedings of the Second European Conference on Information Systems, Nijenrode, The Netherlands, May 30-31,
Willcocks, L. P. and G. Fitzgerald (1994) "Outsourcing in the United Kingdom: Vendor/Client Issues." in Refereed paper in Proceedings of the Information Resources Management Association International Conference: Managing Social and Economic Change with Information Technology, San Antonio, USA, May 22-25th,
Willcocks, L. P., G. Fitzgerald and D. Feeny (1994) "Information Technology Outsourcing: From Incrementalism to Strategic Intent". in Refereed Paper in Proceedings of the Second SISNET Conference, Barcelona, September 26-28th,
Willcocks, L. P. and C. Griffiths (1994) "Predicting Risk of Failure in Large-Scale IT Projects", Technological Forecasting and Social Change, 27 (2), pp. 205-228
Willcocks, L. P. and C. Griffiths (1994) "Critical Success Factors in Major IT Projects: Tradenet, Crisp and Taurus - a Comparative Analysis". in Refereed Paper in Proceedings of the Evaluation Of IT Investments Conference, Henley Management College, 13-14th September,
Willcocks, L. P. and C. Griffiths (1994) "The Management of Major IT Projects" in Beyond 2000: A Sourcebook for Major Projects, Major Projects Association, Templeton College.
Willcocks, L. P., M. Lacity and R. Hirschheim (1994) "Realizing Outsourcing Expectations: Incredible Expectations, Credible Outcomes ." Information Systems Management, pp. 7-18
Willcocks, L. P. and H. Margetts (1994) "Informatization in Public Sector Organizations: Distinctive or Common Risks?" Informatization and the Public Sector, 3 (1), pp. 1-19
Willcocks, L. P. and H. Margetts (1994) "Risk Assessment and Information Systems", European Journal of Information Systems, 5 (2), pp. 127-138
Willcocks, L. P. and D. Mason (1994) Systems Analysis, Systems Design, Alfred Bridge Publishing, Henley.
Willcocks, L. P. (1994) "Managing IT Evaluation - Techniques and Processes" in Strategic Information Systems and Management, (B., G. and B. Baker eds) Macmillan, London.
Willcocks, L. P. and G. Smith (1994) "Business Process Reengineering, Politics and Information Systems: From Methodologies to Processes" in Business Process Reengineering: A Managerial Perspective, (Grover, R. and W. Kettinger eds) Idea Group Publishing, Harrisburg.
Willcocks, L. P. and G. Fitzgerald (1993) "Market as Opportunity? Outsourcing IT and Services in the United Kingdom", Journal of Strategic Information Systems, 2 (3), pp. 92-108
Willcocks, L. P. and G. Fitzgerald (1993) "IT Outsourcing in the United Kingdom and Europe - Recent Research Evidence." in Refereed paper in Proceedings of the Fourteenth International Conference in Information Systems, Orlando, USA,
Willcocks, L. P. and G. Fitzgerald (1993) "Assessing IT Outsourcing Options - Recent UK Case Evidence". in Refereed Paper in Proceedings of the IT Outsourcing Conference, University of Twente, Netherlands, May 29-30th,
Willcocks, L. P., G. Fitzgerald and D. Feeny (1993) "Effective IT Outsourcing - the Evidence in Europe" in The Management of Change: Market Testing and Outsourcing of IT Services, Elite/ British Computer Society, London.
Willcocks, L. P. and S. Lester (1993) "How Do Organizations Evaluate and Control Information Systems Investments? Recent UK Survey Evidence". in Proceedings of the IFIPWG8.2 Working Group Conference, Noordwijkerhout, Netherlands, 17-19th. May,
Willcocks, L. P. and H. Margetts (1993) "Information Systems in the Public Service - Disaster Faster?" Public Money and Management, 6 (2), pp. 49-56
Willcocks, L. P. and H. Margetts (1993) "Risk Assessment and Information Systems". in Refereed Paper in Proceedings of the First European Conference on Information Systems, Henley Management College, UK, March 29th-30th,
Willcocks, L. P. and G. Smith (1993) "Business Process Redesign and Systems Development". in Refereed Paper at the Business Process Redesign - Academic Directions Conference, Cranfield School of Management, 14-15th. June,
Willcocks, L. P., D. Feeny and G. Fitzgerald (1993) "Strategic Management of IT in the Nineties - When Outsourcing Equals Rightsourcing" in Director's Guide to Outsourcing, (Rock, S. ed.) Institute of Directors, London.
Willcocks, L. P. (1992) "Evaluating Information Technology Investments: Research Findings and Reappraisal", Journal of Information Systems, 2 (3), pp. 243-268
Willcocks, L. P. (1992) "IT Evaluation: Managing the Catch 22", European Management Journal, 10 (2), pp. 220-229
Willcocks, L. P. (1992) "Information Systems in Organizations: From Control to Commitment?" in Refereed paper at the Operational Research Society Conference, Birmingham, Autumn,
Willcocks, L. P. and J. Harrow (1992) Rediscovering Public Services Management, McGraw Hill, London.
Willcocks, L. P. and H. Margetts (1992) "La Technologie De L'information Comme Instrument De Politique Dans Le Systeme De Securite Sociale Brittanique", International Review of Administrative Sciences, 58 (3), pp. 387-410
Willcocks, L. P. and H. Margetts (1992) "Information Systems as Risk: Public and Private Sector Comparisons". in Refereed Paper in Proceedings of the Conference of the European Group of Public Administration, Pisa, 2-5th September,
Willcocks, L. P. and H. Margetts (1992) "An Exploratory Study of the Institutional Arrangements for the Management of Information Technology in Government Departments in the UK and USA". in Paper for the Conference of the European Group of Public Administration, Pisa, 2-5th September,
Willcocks, L. P. (1992) "Strategy Development and Delivery: Dealing with the IT Evaluation Question" in Creating Business-Based IT Strategies, (Brown, A. ed.) Chapman and Hall, London.
Willcocks, L. P. (1991) "Informatization in the UK Public Services: Toward a Management Era?" Informatization and the Public Sector, 1 (3), pp. 1-24
Willcocks, L. P. (1991) "Information Technology and Human Resource Issues into the 1990s: Integration through Culture." in Refereed Paper in Proceedings of the Fifth Annual Conference of the British Academy of Management Business: Advancing the Horizons, Bath University, 22-24th September,
Willcocks, L. P. (1991) "Building the Information Systems Culture: Approaches and Evidence". in Refereed conference paper, AMED/Ashridge Conference, January 2-3,
Willcocks, L. P. (1991) "Critical Issues for Information Systems Management - Culture, Human Resources and Management Education". in Refereed Conference Paper for the IEE/Open University Conference People and Technology, Summer,
Willcocks, L. P. (1991) "Information Technology, Human Resources and Management Education - Improving the Practice". in Refereed conference paper, Association for Information Technology Conference, April 5-8th,
Willcocks, L. P. (1991) "Information Systems and Office Productivity". in Refereed Paper presented at the Institute of Administrative Management ATQ - Success Through People Conference, Bournemouth, 8-10th May,
Willcocks, L. P. and J. Harrow (1991) "Public Service Management: Research Findings on the Applicability of Learning Organization Concepts to Public Service Settings". in Refereed conference paper, AMED/Ashridge Conference, January 2-3,
Willcocks, L. P. and S. Lester (1991) "Information Systems Investments: Evaluation at the Feasibility Stage of Projects", Technovation, 11 (5), pp. 283-302
Willcocks, L. P. and S. Lester (1991) "Value for Money in Information Systems? Survey Evidence from 50 Organisations". in Refereed Conference Paper for the IEE/Open University Conference People and Technology, Published in revised form in Technovation, Summer, 1991,
Willcocks, L. P. and H. Margetts (1991) "Informatization in UK Public Administration and Services: From Implementation, through Strategy, to Management". in Refereed Paper in Proceedings of the EPGA Conference: Informatization in Public Administration,, The Hague, Netherlands, 29-31st August,
Willcocks, L. P. and H. Margetts (1991) "Information Technology as Policy Instrument? Trends and Prospects in the UK Social Security System". in Refereed Paper in Proceedings of the EPGA Conference: Informatization in Public Administration, The Hague, Netherlands, 29-31st August,
Willcocks, L. P. and D. Mason (1991) "Managers, Spreadsheets and the Stage Theory of Computing Growth in Organizations", Journal of Information Systems, 1 (2), pp. 115-128
Willcocks, L. P. and D. Mason (1991) "Strategic Planning Support Systems". in Refereed paper in Proceedings of the Twenty Fifth Australasian ASG Conference, August,
Willcocks, L. P. and D. Mason (1991) "Strategic IT Application Portfolio Analysis". in . Refereed paper in Proceedings of the Twenty Fifth Australasian ASG Conference, Melbourne, Australia, August,
Willcocks, L. P. (1990) "Information Technology in Public Sector Settings: Towards Effective Systems", International Journal of Public Sector Management, 2 (3), pp. 14-29
Willcocks, L. P. and J. Harrow (1990) "Public Services Management: Activities, Initiatives and Limits to Learning", Journal of Management Studies, 27 (3), pp. 281-304
Willcocks, L. P. and J. Harrow (1990) "Risk and the Public Service Manager", Public Money and Management, 3 (3),
Willcocks, L. P. and D. Mason (1990) "Managing New Technology and Workplace Relations: The 1980s UK Experience", Employee Relations, 12 (3), pp. 3-11
Willcocks, L. P. (1989) "Routes to Crisis: Staff Development, Management Education and Politics in the Higher Education Sector", Management Education and Development, pp. 222-239
Willcocks, L. P. and A. Mark (1989) "IT Systems Implementation: Research Findings from the Public Sector", Journal of Information Technology, 4 (2), pp. 92-103
Willcocks, L. P. and A. Mark (1988) "From Strategy to Implementation: Information Technology and Management in the National Health Service", Public Money and Management, 1 (2), pp. 41-43
Willcocks, L. P. and A. Mark (1988) "New Technology, Management and Politics in the NHS". in Refereed paper, Intermeditech - Value for Money in Health Care Conference, Glasgow, Spring,
Willcocks, L. P. and D. Mason (1988) "New Technology, Human Resources and Workplace Relations. The Role of Management." Employee Relations, 10 (6), pp. 3-8
Willcocks, L. P. and D. Mason (1987) Computerising Work: People Systems Design and Workplace Relations, Paradigm, London.
Willcocks, L. P. and D. Mason (1987) Intermediate Systems Analysis, Paradigm, London.
Willcocks, L. P. and D. Mason (1987) "Computerising: Lessons from the DHSS Pensions Strike." Employee Relations, 9 (1), pp. 17-22
Willcocks, L. P. and D. Mason (1987) "The DHSS Operational Strategy 1975-86" in Business Cases in Information Technology, (Roff, A. and D. Brown eds) Van Nostrand Reinhold, London.
page last updated 01 October, 2008 ^
|
