ICTs in the Contemporary World seminar

Global Sourcing of IT and Business Services: 15 years of learning

Leslie Willcocks
Information Systems Group, LSE

Monday 15 May 2006
3.00 - 5.00 p.m.


Fifth Floor, Tower One

Discuss this video on the ISIG discussion blog

The IT outsourcing market has been expanding rapidly for fifteen years, more recently moving into business process and offshore variants. This paper critiques the academic literature on this phenomenon. It then reviews the authors' own research and finds that learning has been very slow amongst organizations, and that few have caught up with the knowledge implications of outsourcing. The paper distills the learning so far into analysing total and selective outsourcing experiences, and the many market options available, what organizations have learned about crafting outsourcing relationships, and the core capabilities needed by clients and suppliers to render outsourcing relationships effective in business terms.

Paper

Please note places will be available on a first-come-first-serve basis - registration is not required.

For any further queries regarding this seminar or to request information about future events please contact Maha Shaikh, Research Coordinator. m.i.shaikh@lse.ac.uk

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