Professional services team

Please check the list of responsibilities below to find the right person to contact.

The professional services team office hours are Mondays to Fridays, 9:30-17:30. The team offers an open door policy. If the PSS member of staff is not available at the time of arrival, another member of the PSS team will be nearby to help you.

Ms Demetra Frini
Department Manager

Responsible for:

• Planning and management of departmental resources: human, financial and accommodation
• Acting as the key interface between the Department and the School
• Responsible for quality assurance (reviews)
• Compliance responsibilities i.e. employment law, race relations, special education needs & disability, data protection, health and safety
• First point of contact on contractual and financial matters
• Responsible for the professional services team and its development

Office Hours: Tuesdays, 14.00-16.00; Wednesdays, 16.30-17.30; Thursdays,    14.00-16.00 and by appointment
Room: SAR.1.03b
Tel: +44 (0)20 7955 7548

Mrs Jacquie Minter
Undergraduate Programmes Administrator and Office Manager

Responsible for:

• Undergraduate programme, including: degree and course enquiries including course choice, orientation, exams, language course reimbursement queries, essay submissions queries, student staff liaison committee enquiries. Applications for undergraduate degrees are considered by Undergraduate Admissions, who make the decisions on whether to offer places. For admissions queries please contact
• Department's Main Office and its facilities including post, fax, stationery; ordering and distribution of goods and services
• Estate-related requests e.g. maintenance issues and office requirements

Office Hours: Mondays to Fridays, 10.00-13.00 and 15.00-16.00.
Room: SAR.1.03f
Tel: +44 (0)20 7955 6174

MSc Programmes Administrator

Responsible for all aspects of:

• MSc History of International Relations
• MSc Theory and History of International Relations
• MSc Empires, Colonialism and Globalisation

Office Hours: Term time: 9.30-17.30 (lunch break 12.30-13.30). Out of term time: 9.30-17.00 (lunch break 12.30-13.30)
Room: SAR.1.03e
Tel: +44 (0)20 7955 7331

Mrs Nayna Bhatti
MSc Double Programmes and Research Programme Manager

Responsible for all aspects of:

• LSE-PKU Double MSc International Affairs
• LSE-Columbia Double MA degree in International and World History
• Research Programme

Office Hours: Mondays to Thursdays 9.00-12.00 and 14.00-15.30; Friday by appointment. Out of term time: by appointment.
Room: SAR.1.03c
Tel: +44 (0)20 7955 7126

Mr Mathew Betts
Teaching and Research Committees Officer

Responsible for:

• Administrative support and general business of the Department's Teaching and Research Committees, and Teaching and Exams Meeting
• Planning, implementation of policy and advice related to teaching programmes and the student experience
• Leading departmental business on  the CAPIS course management system
• Departmental administration for the Research Excellence Framework (REF)
• Administration for Visiting Academics, primarily during the application and welcome stages

Office Hours: Tuesdays 12.30-13.30; otherwise by appointment
Tel: +44 (0)20 7107 5409

Dr Edlira Gjonca
Alumni and Careers Project Administrative Officer

Responsible for:

• Alumni relations and careers programmes and their activities in the Department
• Bolstering programme and student administration where and as needed

Office Hours: Wednesdays, 10.00-12.30
Room: SAR.1.03d
Tel: +44 (0)20 7955 7543

Dr Susana Sinfrónio Carvalho
Web Resources Editor

Responsible for:

• Designing, editing and updating the Department's website on CMS Contensis
• Maintaining and keeping up to date the department's presence in the LSE Student Hub and in social networks, such as Twitter and Facebook
• Designing, updating and editing the department's Moodle courses and online reading lists (readinglists@LSE)
• Creating and overseeing the production of video, audio, graphic and written content for departmental web resourses
• Promoting departmental events, news and programmes online
• First point of contact on all website, social media, Moodle, readinglists@LSE and LSE Student Hub matters relating to the department

Office Hours: Remote working and by appointment.
Room: SAR.1.03f (by appointment only)

Ms Alice Bryant
Graduate Intern and Events Co-ordinator

Alice assists the main office and the PSS team by:

• Conducting research and providing administration for reviews of assessment methods
• Performing administrative tasks and responding to queries
• Planning and implementing policy related to teaching programmes
• Liaising between the Department and the students
• Producing social media features and audio-visual content for web resources
• Organising the Department's event programmes including annual lectures, public lectures, the Cumberland Lodge weekend and Department meetings.
• Overseeing logistics and coverage of departmental events on the day

Office Hours:
Mondays to Fridays, 9.30-12.30 and 13.30-17.30.
: SAR.1.03g