Professional services team

Please check the list of responsibilities below to find the right person to contact.

The professional services team office hours are Mondays to Fridays, 9:30-17:30. The team offers an open door policy. If the PSS member of staff is not available at the time of arrival, another member of the PSS team will be nearby to help you.

Ms Demetra Frini
Department Manager

Responsible for:

• Planning and management of departmental resources: human, financial and accommodation
• Acting as the key interface between the Department and the School
• Responsible for quality assurance (reviews)
• Compliance responsibilities i.e. employment law, race relations, special education needs & disability, data protection, health and safety
• First point of contact on contractual and financial matters
• Responsible for the professional services team and its development

Office Hours: Tuesdays, 14.00-16.00; Wednesdays, 16.30-17.30; Thursdays,    14.00-16.00 and by appointment
Room: SAR.1.03b
Tel: +44 (0)20 7955 7548

Ms Jacquie Minter
Undergraduate Programmes Administrator

Responsible for:

• Undergraduate programme, including: degree and course enquiries including course choice, orientation, exams, language course reimbursement queries, essay submissions queries, student staff liaison committee enquiries. Applications for undergraduate degrees are considered by Undergraduate Admissions, who make the decisions on whether to offer places. For admissions queries please contact
• Department's Main Office and its facilities including post, fax, stationery; ordering and distribution of goods and services
• Estate-related requests e.g. maintenance issues and office requirements

Office Hours: Mondays to Fridays, 10:00-13:00 and 15:00-16:00.
Room: SAR.1.03f
Tel: +44 (0)20 7955 6174

Ms Milada Fomina
MSc Programmes Administrator

Responsible for all aspects of:

• MSc History of International Relations
• MSc Theory and History of International Relations
• MSc Empires, Colonialism and Globalisation
• Department's event programmes including annual lectures, public lectures, the Cumberland Lodge weekend and Department meetings.

Office Hours: Term time: 9.30-17.30 (lunch break 12.30-13.30); Out of term time: 9.30-17.00 (lunch break 12.30-13.30)
Room: SAR.1.03e
Tel: +44 (0)20 7955 7331

Ms Nayna Bhatti
MSc Double Programmes and Research Programme Manager

Responsible for all aspects of:

• LSE-PKU Double MSc International Affairs
• LSE-Columbia Double MA degree in International and World History
• Research Programme

Office Hours: Mondays and Tuesdays, 9.00-11.00; Wednesdays and Thursdays, 13.30-15.00; Fridays by appointment
Room: SAR.1.03c
Tel: +44 (0)20 7955 7126

Mr Mathew Betts
Teaching and Research Committees Officer

Responsible for:

• Administrative support and general business of the Department's Teaching and Research Committees, and Teaching and Exams Meeting
• Planning, implementation of policy and advice related to teaching programmes and the student experience
• Leading departmental business on  the CAPIS course management system
• Departmental administration for the Research Excellence Framework (REF)
• Administration for Visiting Academics, primarily during the application and welcome stages

Office Hours: Tuesdays, 13.30-17.30; Thursdays, 10.00 – 13.30
Tel: +44 (0)20 7107 5409

Dr Edlira Gjonca
Alumni and Careers Project Administrative Officer

Responsible for:

• Alumni relations and careers programmes and their activities in the Department
• Bolstering programme and student administration where and as needed

Office Hours: Wednesdays, 10:00-12:30
Room: SAR.1.03d
Tel: +44 (0)20 7955 7543

Dr Susana Sinfrónio Carvalho
Web Resources Editor

Responsible for:

• Designing, editing and updating the Department's website on CMS Contensis
• Maintaining and keeping up to date the department's presence in social networks, such as Twitter and Facebook
• Designing, updating and editing the department's Moodle courses and online reading lists (readinglists@LSE)
• First point of contact on all departmental website, social media, Moodle and readinglists@LSE matters

Office Hours: Remote working and by appointment over email.
Room: SAR.1.03f (by appointment only)